Refund Policy

1. Refund Eligibility:

 

Participants in the Active Lean Agile training and certification program may be eligible for a refund of their course fees under the following conditions:

 

2. Cancellation by Participant:

 

- Cancellations must be requested in writing and sent to the program coordinator at info@activeleanagile.com

- Refund requests will be processed according to the following schedule:

  - Cancellations made 30 days or more before the program's scheduled start date: 100% refund of course fees.

  - Cancellations made 15-29 days before the program's scheduled start date: 50% refund of course fees.

  - Cancellations made less than 15 days before the program's scheduled start date: No refund.

 

3. Cancellation by Active Lean Agile:

 

In the unlikely event that Active Lean Agile cancels a program, participants will receive a full refund of all course fees paid.

 

4. Refund Process:

 

- Refunds will be processed within 30 days of receiving a written refund request.

- The refund will be issued using the original payment method used by the participant.

 

5. Non-Refundable Fees:

 

Certain fees, such as certification fees, materials fees, and any non-refundable charges, are non-refundable and will not be included in the refund.

 

6. Disputes:

 

If a dispute arises regarding a refund request, participants may contact [Contact Information] for resolution.

 

7. Contact Us:

 

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at info@activeleanagile.com