TRAINERS
Alexandra Mandrilly
Certified Agile SAFe SPC, Lean 6 Sigma Black Belt & PMP.
IT Engineer, with 18 years of professional experience in the telecoms and IT sector, 6 years in management, 5 years in management of cross-functional improvement projects and 6 years as manager of continuous improvement and performance management. ​
She has proven experience in managing the improvement of metrics such as sales improvement, inventory reduction, economic gains and customer satisfaction gains.
Trainer and coach in Lean Six Sigma and Agility, she has trained hundreds of people, supported the deployment of strategic programs, operational excellence programs and implemented concrete educational approaches on training courses.
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Motivated and dynamic, her goal is the sustainable growth for employees, customers and businesses.
SKILLS
• Pedagogy, Coaching & Consulting
• Management & training
• Focus customer, quality, and results
• Individual and collective skills development
• Change management
• Process improvement
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TRAINING & LANGUAGES
• IT Engineer
• Certified Agile SAFe SPC, Lean 6 Sigma Black Belt, PMP, Continuous Improvement
• Languages: French, Spanish & English
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SUCCESS (examples)
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€14.24 million in savings per year - Thanks to intelligent production of fiber cards in France.
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€3.2 million in gains per year thanks to the acceleration of fiber marketing.
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8 days less for each deployment of national fiber cards in France (+45% efficiency)
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19 days of savings for each fiber marketing in France, thanks to the simplification of processes
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5 robots in place.
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Gain of 10 pts NPS (Net Promoter Score) and 47 pts Delta Sat (Customer Satisfaction).
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EXPERIENCES
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Myunisoft (2022-2023)
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Orange (2010-2023)
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Myunisoft (2022-2023)
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Alcatel Lucent (2009-2010)
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Sagem communication (2007-2008)
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